E-Commerce & Digital Booking Support Specialist
New
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Safe Harbors Business TravelCorporate travel
Maryland, United States. Georgia, United States. Florida, United States. Texas, United States. Ohio, United States. Pennsylvania, United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience in an e-commerce or digital operations role. 3+ years working within the travel agency industry preferred.
- Required Skills
- Microsoft Office
Requirements
- Have a bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent hands-on experience.
- Have certification or hands-on administration experience with at least one corporate online booking tool, such as Concur or Atriis.
- Have 2+ years of experience in an e-commerce or digital operations role.
- Have 3+ years working within the travel agency industry; preferred.
- Be comfortable using core Microsoft Office tools.
- Bring strong organizational, time-management, and critical-thinking skills.
- Be able to manage multiple priorities under deadline pressure.
- Have strong written and verbal communication skills across varied audiences.
- Be able to test solutions, evaluate results, and report outcomes independently.
- Be detail-oriented while maintaining speed and quality.
- Be able to collaborate across teams; this role has no direct reports.
- Travel up to 10% as business needs require.
Responsibilities
- Configure, test, and maintain corporate online booking tools, currently Concur and Atriis, and roll out updates and new features.
- Resolve client system and booking issues over email and phone.
- Maintain documentation for online booking tools and related processes.
- Partner with Account Management and Implementation teams to support client accounts.
- Manage client profiles, including manual updates and bulk uploads.
- Load and validate client-preferred vendor rates in online booking tools.
- Train clients on platform updates and best practices through in-person sessions, webinars, or written guides.
- Analyze client usage and performance data to identify friction points and improvement opportunities.
- Identify ways to streamline fulfillment workflows and reduce operational costs.
- Help evaluate and roll out additional online booking tools.
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