Operations Strategy Associate

New

ClipboardHealthcare staffing

Remote (Canada, UK, EU)Full-TimeJunior

Salary$50K - $80K; $50K – $80K

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Job Details

Experience: 2+ years of work or internship experience
Required Skills: PythonSQLArtificial IntelligenceBusiness AnalysisData AnalysisProcess improvement

Have 2+ years of work or internship experience.
Bring experience from cross-functional roles such as Strategy, Business or Product Operations, Program Management, Consultancy, or Business Analytics.
Have experience solving operational problems through process improvement, workflow design, or scalable systems.
Be able to juggle multiple priorities in ambiguous, fast-moving environments.
Have strong data analysis skills and hands-on experience with SQL, Python, or similar tools.
Communicate clearly in writing and verbally, explain complex problems simply, and align stakeholders across teams.
Reason from first principles and investigate problems to find root causes.
Be willing to investigate issues directly by testing features, listening to agent calls, contacting customers, or running workflows.

Analyze operational data to identify trends and bottlenecks.
Build dashboards, reports, and models to guide business decisions.
Research, evaluate, and implement technologies, including AI, automations, and internal tools.
Design processes, workflows, and operating procedures to improve efficiency, quality, and customer experience.
Lead cross-functional projects and strategic initiatives from planning through execution.
Partner with Operations, Product, Engineering, Customer Success, and other teams.
Redesign workplace payment-method outreach to speed up cash collection.
Research, vet, and onboard vendors for AI agents in customer-facing operations.
Build predictive models to flag high-risk payers.
Improve the performance, quality, and workflows of an Operations team.

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