Customer Experience Specialist
P
PresenceEducation technology
Location: Remote, US, Core Working Hours (Monday - Friday, 12 - 5 p.m. ET); standard business hours of 9 a.m. - 6 p.m. in your local time zone.Full-TimeMiddle
Salary65,000 - 75,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience in Customer Success, account management, implementation, or a consultative customer-facing role
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- Have 3+ years of experience in Customer Success, account management, implementation, or a consultative customer-facing role.
- Bring experience in SaaS or education technology, preferably.
- Have a proven track record of leading systems initiatives from planning to execution.
- Demonstrate strong analytical skills to assess customer experience and address customer pain points.
- Communicate and collaborate effectively, with the ability to win over key constituents.
- Demonstrate leadership qualities and the ability to influence and motivate others.
- Be able to self-start and work independently as part of a fast-paced, collaborative team.
Responsibilities
- Lead onboarding and training for customers on the Kanga and Education Modified SaaS platforms.
- Conduct initial and ongoing product training tailored to customer goals, roles, workflows, and adoption levels.
- Develop customer success plans that connect platform usage and engagement to defined goals, outcomes, and measures of value.
- Use insights from school customers to guide product development and maximize adoption and impact.
- Develop metrics to measure user engagement over time and improve adoption and satisfaction strategies.
- Improve SaaS customer systems to capture real-time KPIs that measure customer satisfaction.
- Develop and maintain KPIs for customer health, retention, and operational performance.
View Full Description & ApplyYou'll be redirected to the employer's site
