Customer Support Specialist (Bilingual/Spanish)
New
S
Super DispatchAuto transport
Open to candidates within the United States only. All work must be performed from within the United States. This role is not eligible for international remote work., 11 a.m. - 7 p.m. CSTFull-TimeMiddle
Salary$45,000 – $50,000 / year
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Job Details
- Languages
- Spanish language proficiency required
- Experience
- 2–4 years of experience in customer support, preferably in a SaaS or technical environment
- Required Skills
- SalesforceCustomer SuccessCustomer support
Requirements
- Have 2–4 years of experience in customer support, preferably in a SaaS or technical environment.
- Have Spanish language proficiency.
- Have experience supporting billing systems or payment platforms such as Braintree, Chargebee, or similar.
- Be familiar with software troubleshooting practices and customer success strategies.
- Be able to manage complex inquiries and resolve escalated issues.
- Communicate technical concepts clearly to non-technical users, including concepts such as API connections.
- Be available to work weekend shifts as part of the regular schedule.
- Be available for late/evening shift hours, with coverage through 7:00 p.m.
- Experience with CRM tools such as Salesforce or ticketing systems such as Zendesk is a plus.
Responsibilities
- Provide support by email, chat, and phone to carriers, drivers, shippers, and brokers.
- Investigate and resolve billing concerns, including subscription management, invoicing discrepancies, and payment inquiries.
- Assist users with SuperPay payment processing, transaction concerns, and setup guidance.
- Diagnose and resolve technical and operational challenges, escalating complex issues when necessary.
- Educate users on platform features and best practices.
- Collect user feedback and document recurring issues for internal review.
- Create and maintain knowledge base articles, user guides, and troubleshooting resources.
- Partner with product, engineering, and sales to resolve issues.
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