Customer Service Representative - Arabic Bilingual
New
A
ACD ConnectCustomer service
Work from home within New York State, Monday – Friday, 9:00 AM – 5:00 PM EST during the approximately 4-week mandatory training period.Full-TimeJunior
SalaryCompensation: $21.00 – $23.00 per hour; Training Pay: $18–$20 per hour during the initial training period, with an increase to $21–$23 per hour upon successful completion of training.
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Job Details
- Languages
- Fluency in one or more of the following languages: Arabic, Spanish, Mandarin, Bangla, Haitian Creole, Urdu, French, or Italian
- Experience
- Minimum 2 years of call center customer service experience
- Required Skills
- Active listeningCustomer support
Requirements
- Have a minimum of 2 years of call center customer service experience.
- Demonstrate strong communication and active listening skills.
- Be able to work independently in a fully remote setting.
- Have strong attention to detail and comfort with technology.
- Provide a PC or laptop running Windows 10 or 11; Macs, Apple devices, Chromebooks, and tablets are not accepted.
- Provide a USB headset with noise cancellation.
- Provide a webcam for on-camera training and team meetings.
- Have reliable broadband internet with at least 25 Mbps download and 10 Mbps upload.
- Attend the approximately 4-week mandatory training period with 100% attendance, Monday through Friday, 9:00 AM to 5:00 PM EST.
Responsibilities
- Deliver customer support by phone and potentially chat, email, or SMS.
- Resolve customer inquiries accurately, empathetically, and efficiently.
- Navigate multiple systems and tools to document interactions in real time.
- Follow client protocols and maintain data privacy and compliance standards.
- Contribute to a positive, accountable, team-oriented remote environment.
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