Customer Service Representative - Spanish Bilingual
New
A
ACD ConnectCustomer Service
Unable to hire internationally or outside of New York State for this role, ESTFull-TimeEntry
Salary$21.00 – $23.00 per hour
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Job Details
- Languages
- Spanish
- Experience
- 2 years
- Required Skills
- Communication SkillsActive listeningCustomer support
Requirements
- Minimum 2 years of call center customer service experience.
- Strong communication and active listening skills.
- Ability to work independently in a fully remote setting.
- High attention to detail and comfort with technology.
- Must be a resident of New York State.
- Reliable broadband internet (minimum 25 Mbps download / 10 Mbps upload).
- PC or Laptop running Windows 10 or 11 (No Macs, Chromebooks, or tablets).
- USB headset for noise cancellation.
- Webcam for training and team meetings.
Responsibilities
- Deliver professional, high-quality customer support via phone, chat, email, and SMS.
- Resolve customer inquiries with accuracy, empathy, and efficiency.
- Navigate multiple systems and tools to document interactions in real time.
- Follow client protocols and maintain strict data privacy and compliance standards.
- Contribute to a positive, accountable, and team-oriented remote environment.
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