Founder's Associate
N
NormanAccounting software
Full-time, remote within Germany.Full-Time
Salary not disclosed
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Job Details
- Languages
- Native-level German (spoken and written)
- Required Skills
- Business DevelopmentCustomer SuccessCRMCustomer support
Requirements
- Have native-level German speaking and writing skills for confident, natural customer conversations.
- Be willing to take on customer success, support, business development, product feedback, and operations work in the same week.
- Listen carefully, ask useful questions, explain software patiently, and avoid jargon.
- Learn products and processes quickly and care about why people and systems get stuck.
- Stay organized and follow through across calls, tickets, business development threads, and internal operations.
- Be based in Germany.
Responsibilities
- Take inbound calls and chats from people interested in Norman.
- Run German-language demos and guided walkthroughs tailored to customers' workflows.
- Help customers with setup, onboarding, first tasks, and day-to-day product questions.
- Identify product gaps and opportunities for improvement from customer conversations.
- Clarify product fit, handle objections, and help suitable customers decide whether to buy and get started.
- Support current users when they are stuck or considering next steps.
- Contribute to partnerships, outbound experiments, and business development.
- Use Norman daily and share clear examples of friction with the product team.
- Document recurring questions, objections, and workflow gaps for onboarding, help content, and product decisions.
- Handle operational work, including processes, tools, follow-ups, and light project ownership.
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