IT Operations Team Coordinator

NetguruIT services

Workable workplace: remote; Workable locations: Poznań, Greater Poland Voivodeship, PolandFull-TimeSenior

SalaryUp to 16,500 PLN per year

Apply NowOpens the employer's application page

Job Details

Languages: Very good command of written and spoken Polish (min. C1) and English (min. B2)
Required Skills: Microsoft AzureJiraGoogle WorkspaceSlack

Have very good written and spoken Polish (minimum C1) and English (minimum B2).
Have experience managing a team of at least 3–5 people.
Have experience with Google Workspace, Azure, O365, Make, Jira, 1Password, and Slack.
Have experience working in an IT environment; Agile experience is a plus.
Have experience working with ITSM or a similar framework.
Have experience using at least one of Jira SM, Zendesk, Freshdesk, or ServiceNow.
Have experience managing hardware asset registers for laptops, accessories, and similar equipment.
Have experience working in a fast-changing company, such as a software development organization.
Hold an ITIL Foundation Certificate.
Have experience managing macOS and Windows endpoints.
Be able to motivate and develop a team, and be proactive and a good team player.

Own and serve as the subject matter expert for Google Workspace, Azure, O365, Make, Jira, 1Password, and Slack.
Conduct regular meetings with team members, assign tasks, and consult on progress.
Monitor team happiness and atmosphere, gather and act on feedback, and support team members’ development.
Plan the development budget and carry out HR processes, including vacation monitoring, onboarding and offboarding, performance reviews, and appraisal and salary review processes.
Keep the team informed about company strategy, processes, and news.
Manage the Service Desk Team’s day-to-day operations and ensure KPIs and SLAs are met for internal stakeholders.
Co-create and monitor Service Desk Team policies and procedures, and handle stakeholder queries and escalations.
Manage and communicate departmental and organizational change.
Monitor hardware stock and manage orders and end-of-life processes.
Allocate resources and schedules to meet service demands, manage changing priorities, and coordinate cross-departmental responsibilities.

View Full Description & ApplyYou'll be redirected to the employer's site