Cloud Desktop Support Technician, 3rd Shift
New
A
AtmoseraCloud managed services
Remote - LATAM - MEX / Remote - LATAM - ARG / Remote - LATAM - COL / Remote - LATAM - CHL / Remote - LATAM - DOM / Remote - LATAM - ECU / Remote - LATAM - HND / Remote - LATAM - PAN / Remote - LATAM - PER / Remote - LATAM - SLV / Remote - LATAM - URY, Sunday - Wednesday, Midnight to 11am Pacific timeContractMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of system administration or cloud support experience; 2+ years networking and security experience
- Required Skills
- Microsoft AzureLinuxNetworking
Requirements
- Have 3+ years of system administration or cloud support experience; Windows/Linux and mixed environments are strongly preferred.
- Have 2+ years of networking and security experience, including firewalls, VPNs, load balancing, and policy-based routing.
- Demonstrate Azure cloud administration experience; MSP background is strongly preferred.
- Be proficient in automation using PowerShell, CLI, ARM templates, or Bicep.
- Have strong troubleshooting skills, including interpreting logs, Event Viewer entries, and telemetry.
- Have prior experience in 24x7 managed services, hosted environments, or NOC operations.
- Be able to work directly with clients and communicate technical issues clearly.
- Be able to work in a fast-paced, rapidly changing environment.
- Be able to pass a government background check.
- Preferred: experience with an Azure Expert MSP, CI/CD practices, Palo Alto or Azure firewalls, or Linux systems such as Ubuntu and RHEL.
- Preferred certifications: AZ-900, AI-900, DP-900, SC-900, MS-900, AZ-104, or AZ-700.
Responsibilities
- Serve as an escalation point for complex Azure and hybrid cloud issues.
- Monitor, analyze, and resolve incidents across Azure and vSphere platforms.
- Install, configure, and administer customer resources in Azure.
- Manage escalated alerts, configuration issues, patch remediation, and undocumented troubleshooting scenarios.
- Manage network platforms, firewalls, VPNs, policy-based routing, and load balancing.
- Analyze system logs, telemetry, and metrics to identify trends and prevent recurring issues.
- Drive automation and efficiency improvements using PowerShell, CLI, Bicep, and ARM templates.
- Mentor Level 1 and Cloud Technicians and contribute to knowledge base documentation.
- Lead P1 client bridges, provide ticket updates, and communicate technical issues and resolutions to clients.
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