Cloud Desktop Support Technician, 3rd Shift
New
J
JobgetherCloud IT support
Brazil, midnight to 11:00 a.m. Pacific TimeContractMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in systems administration or cloud support; 2+ years of experience with networking and security technologies
- Required Skills
- Microsoft AzureLinuxNetworking
Requirements
- Have 3+ years of experience in systems administration or cloud support, preferably across mixed Windows and Linux environments.
- Have 2+ years of experience with networking and security technologies, including firewalls, VPNs, load balancing, and policy-based routing.
- Bring hands-on experience administering Microsoft Azure environments.
- Be proficient with automation and infrastructure tooling such as PowerShell, CLI, ARM templates, and/or Bicep.
- Be able to troubleshoot system logs, Event Viewer data, telemetry, and monitoring alerts.
- Have experience supporting customer-facing environments and communicating technical information directly to clients.
- Be able to mentor junior technical professionals and contribute to knowledge sharing.
- Be able to pass a government background check.
- Be available to work Sunday through Wednesday, midnight to 11:00 a.m. Pacific Time.
- Experience in a managed service provider, hosted environment, 24x7 support operation, or NOC environment is strongly preferred.
- Familiarity with CI/CD practices and experience with Palo Alto or Azure firewalls are advantages.
- Microsoft AZ-104 certification is preferred; AZ-700 certification and listed Microsoft fundamentals certifications are advantageous.
Responsibilities
- Serve as an escalation point for complex Azure and hybrid cloud issues.
- Monitor, investigate, and resolve incidents across Microsoft Azure and VMware vSphere environments.
- Install, configure, and administer customer resources within Azure.
- Manage networking and security platforms, including firewalls, VPNs, policy-based routing, and load balancing.
- Use monitoring tools, logs, telemetry, and performance metrics to diagnose issues and identify recurring incidents.
- Develop automation and operational efficiencies using PowerShell, CLI, Bicep, and ARM templates.
- Review ticket queues and collaborate with leadership to reduce repeat incidents.
- Mentor Level 1 and Cloud Technicians and contribute to knowledge-base documentation.
- Collaborate with Tier 2/3 resources and cross-functional teams on complex issues and projects.
- Communicate technical issues, progress, and resolutions to clients and provide regular ticket updates.
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