Support Engineer (L2)
L
LocalStackCloud development
Location: Brazil; Workplace: Remote, BRT hoursFull-Time
Salary not disclosed
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Job Details
- Languages
- Both English and Portuguese
- Required Skills
- AWSDockerPythonGitLinuxTerraformGitHub
Requirements
- Be proficient in a major programming language; Python is preferred.
- Have strong expertise in AWS.
- Have experience with Docker and container networking.
- Have experience with infrastructure-as-code tools such as Terraform, Pulumi, or AWS CDK/SDK.
- Be proficient with Git and GitHub, including branching and pull requests.
- Have a strong understanding of Linux, macOS, and Windows.
- Be skilled at reading and analyzing logs to identify and reproduce issues.
- Be familiar with relational and non-relational database systems.
- Communicate effectively in writing and verbally in both English and Portuguese.
- Be comfortable using AI tools such as LLMs, MCPs, and AI-assisted IDEs in a support workflow, and critically evaluate their output.
- Knowledge of PowerShell, Bash, or other scripting languages is advantageous.
- Familiarity with Kubernetes, Helm, Azure or other cloud platforms, and Snowflake is advantageous or nice to have.
- Experience with CI/CD pipelines such as GitHub Actions or GitLab CI is advantageous.
Responsibilities
- Provide reliable L2 support coverage for the Brazilian client Itaú during BRT hours.
- Investigate and resolve customer issues independently.
- Reproduce complex customer scenarios using various technologies.
- Extend support to other Americas-based customers when capacity permits.
- Communicate clearly, empathetically, and professionally with customers in writing and verbally.
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