IT Support / Technical Support Engineer - Level I
New
P
Prime System SolutionsIT support
Workable workplace: remote; Workable locations: NicaraguaFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–3 years in an IT Support, Service Desk, Desktop Support, or similar role.
- Required Skills
- Microsoft Azure
Requirements
- Have 1–3 years of experience in an IT Support, Service Desk, Desktop Support, or similar role.
- Have hands-on experience with Microsoft 365.
- Have working knowledge of Active Directory.
- Have basic knowledge of Microsoft Azure.
- Have experience with Exchange Online.
- Have practical troubleshooting experience with printers and end-user devices.
- Understand basic networking and network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, and Wi-Fi.
- Be able to troubleshoot Windows operating system and common application issues.
- Be able to diagnose issues systematically and work independently.
- Have good communication and customer-service skills.
Responsibilities
- Provide technical support for end users and troubleshoot hardware and software issues.
- Troubleshoot and administer Microsoft 365 applications and services.
- Perform basic administration and troubleshooting of Active Directory.
- Assist with Azure user, access, and configuration-related issues.
- Troubleshoot Exchange Online issues, including mail flow, Outlook, and mailbox-related problems.
- Diagnose and resolve printer and printing-related issues.
- Perform basic network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, and Wi-Fi issues.
- Troubleshoot Windows operating system and common application issues.
- Escalate complex technical issues to the appropriate technical team when required.
- Document incidents, troubleshooting steps, and resolutions.
View Full Description & ApplyYou'll be redirected to the employer's site
