Implementation Specialist - HRS
New
M
MitratechEnterprise software
Location: Remote US; This role can be performed 100% remote anywhere in the US.Full-TimeMiddle
SalaryAnticipated Pay Range: $50,000.00 Annually USD
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Job Details
- Experience
- 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
- Required Skills
- Project ManagementProject CoordinationProcess improvement
Requirements
- Have 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
- Bring strong organizational and project management skills, including the ability to manage multiple projects and competing priorities simultaneously.
- Demonstrate strong attention to detail and commitment to quality during configuration and validation.
- Communicate clearly and professionally with a customer-centered approach.
- Be customer-focused, service-oriented, self-motivated, proactive, and accountable.
- Be comfortable learning new systems, tools, and processes.
- Experience managing multiple projects, customer relationships, or onboarding activities is preferred.
- Experience with SaaS platforms, enterprise software, or technology-based solutions is preferred.
- An associate's or bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field is preferred; equivalent education, training, and relevant work experience will be considered.
Responsibilities
- Lead new-customer onboarding from kickoff through implementation completion, guiding customers through setup requirements, timelines, and milestones.
- Configure customer accounts, user access, settings, and workflows.
- Perform quality assurance testing and validation to ensure configurations are accurate and complete.
- Manage multiple implementation projects and track progress.
- Communicate status updates to customers and internal stakeholders.
- Guide customers through implementation and promptly address their questions and concerns.
- Partner with internal teams to resolve issues and coordinate activities.
- Coordinate transitions from implementation to ongoing account management or support.
- Contribute ideas to improve onboarding processes and implementation workflows, and maintain accurate documentation and records.
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