Consultant (Intercom)
New
F
FayeCX software
Australia, Canada, France, Germany, Netherlands, United Kingdom, United States, Availability required to cover US business hours.Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Native or fluent English proficiency, both spoken and written.
- Required Skills
- Project ManagementMS Office
Requirements
- Native or fluent English proficiency, spoken and written.
- Bachelor’s degree in Technology, Business, Marketing, or a related field.
- Strong problem-solving skills and ability to manage multiple projects and priorities.
- Excellent communication and interpersonal skills to build relationships with stakeholders at all levels.
- Proficiency in MS Office.
- Familiarity with CX or SaaS software platforms.
- Self-motivated and comfortable working independently in a fully remote environment.
- Availability to cover US business hours.
- Experience with customer support platforms, automation workflows, chatbot technology, or AI tools is a plus.
Responsibilities
- Configure and deliver Intercom implementation tasks, including setup and go-live support for new clients.
- Support client communication and coordinate projects, timelines, budgets, progress, and milestones.
- Provide post-implementation support and optimization services for clients.
- Assist with planning, coordinating, and executing data migrations to or within Intercom.
- Configure, train, and optimize Intercom’s Fin AI Agent, including knowledge base alignment, intent handling, escalation paths, and performance tuning.
- Audit and structure help center content for accuracy, completeness, and alignment with customer intents.
- Work with senior consultants, internal teams, and client stakeholders to deliver client outcomes.
- Develop working knowledge of Intercom’s CX Suite, Fin AI chat assistant, and third-party integrations.
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