Customer Success Data Analyst
New
M
MitratechHR software
Remote Mexico; this position is open only to candidates residing in MEXICO.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in data/reporting analysis, business intelligence, or a related analytical role; 5+ years of experience in data analytics, reporting, or customer/partner support preferred.
- Required Skills
- Business IntelligenceData AnalysisMicrosoft Power BISalesforceTableauMicrosoft ExcelLooker
Requirements
- Have 3+ years of experience in data/reporting analysis, business intelligence, or a related analytical role.
- Translate raw usage and account data into clear, decision-ready insights.
- Read, analyze, and interpret data from multiple systems.
- Build clear, repeatable reporting processes and manage multiple priorities.
- Present data effectively to non-technical audiences.
- Be proficient in Microsoft Office Suite, especially Excel.
- Use internet navigation and online meeting delivery software such as WebEx or Zoom.
- Demonstrate attention to detail, accuracy, prioritization, and follow-through.
- Preferred: 5+ years of experience in data analytics, reporting, or customer/partner support.
- Preferred: experience with CRM tools, preferably Salesforce, Gainsight, and QuickSight or similar BI tools.
- Preferred: experience building dashboards or reports in Tableau, Power BI, or Looker.
- Preferred: BA/BS degree in Business, Analytics, Statistics, or a related field, or equivalent experience.
Responsibilities
- Design, build, and maintain standardized and ad hoc reports and dashboards for customer health, product adoption, feature usage, and engagement.
- Partner with Customer Success, Sales Operations, Product Management, and Marketing to define and operationalize KPIs and health-score metrics.
- Aggregate and analyze usage data from internal platforms and external tools to identify adoption trends, at-risk accounts, expansion opportunities, and whitespace.
- Prepare customer-facing QBR/EBR decks, usage summaries, and scorecards that translate data into a clear business narrative.
- Maintain knowledge of the platforms and services used across the customer base so reporting reflects actual usage and configuration.
- Own the accuracy, documentation, and governance of customer and usage data fields in Salesforce and other internal systems.
- Support bulk data uploads, data cleanup, and maintenance of customer records.
- Triage reporting and data requests from Customer Success, Sales, and Product teams, routing out-of-scope requests appropriately.
- Provide monthly updates on reporting goals, KPIs, and project status.
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