Accounts Receivable & Collections Specialist
New
A
AssetWatchSaaS; predictive maintenance
We have a distributed team that works remotely across locations in the United States and Ontario, Canada., Collaboration within core working hours is required.Full-TimeSenior
SalaryThe base salary range for this full-time position is posted below, plus equity and benefits. ... AssetWatch Salary Range (US) $78,000 — $95,000 USD
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Job Details
- Experience
- 7+ years of progressive B2B accounts receivable and commercial collections experience.
- Required Skills
- SalesforceSaaSNetSuite
Requirements
- Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience.
- 7+ years of progressive B2B accounts receivable and commercial collections experience.
- Demonstrated ability to independently research and resolve complex accounts receivable issues.
- Strong analytical and reconciliation skills, including identifying root causes of payment discrepancies.
- Excellent written and verbal communication skills with internal teams and external customers.
- Ability to manage multiple priorities simultaneously in a fast-paced environment.
- Strong organizational skills and exceptional attention to detail.
- SaaS or subscription business experience is preferred.
- NetSuite experience is preferred.
- Salesforce experience is preferred.
- Experience working with cross-functional teams is preferred.
- Experience mentoring junior or offshore team members is preferred.
Responsibilities
- Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
- Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items.
- Research unapplied customer payments using remittances, invoices, contracts, customer communications, and payment history.
- Own issues from identification through resolution and follow up with customers and internal stakeholders.
- Negotiate payment commitments while maintaining positive customer relationships.
- Document collection activity and customer communication in NetSuite and related systems.
- Partner with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve payment issues and remove obstacles to invoice payment.
- Escalate high-risk accounts and recommend practical solutions.
- Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes.
- Recommend improvements to collection efficiency, standardized procedures, and customer payment resolution and cash application.
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