Senior Human Resources Associate, Shared Service Centre
New
G
G-PHR services
Location: Philippines (Remote-First)
Region: APAC, Flexibility to accommodate different time zones based on customer and professional needs.ContractSenior
Salary not disclosed
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Job Details
- Languages
- Proficient in both written and verbal English
- Experience
- 2-5 years of HR operations experience
- Required Skills
- MS OfficeStakeholder management
Requirements
- Have 2-5 years of HR operations experience; Shared Service Centre experience is desirable.
- Have detailed knowledge of HR procedures and policies.
- Have experience working within a Shared Services environment.
- Have hands-on experience managing onboarding processes across the Americas region.
- Experience with Canada, Mexico, the US, or Brazil is a strong plus.
- Be proficient in written and verbal English.
- Be literate in MS Office.
- Be able to quickly learn and deploy new AI features and platforms.
- Have demonstrated AI literacy, including experience integrating generative AI tools such as Gemini or Notebook LM into daily workflows.
- Have stakeholder management experience with internal and external stakeholders.
- Be able to accommodate different time zones and work in an international team.
- Knowledge and experience handling offboardings is an added advantage.
Responsibilities
- Support onboarding, data management, visa renewals, transfers, and offboarding for professionals.
- Prepare employment contracts, amendments, HR policies, benefits and payroll enrollment documents, onboarding guides, employment certificates, and termination certifications.
- Input, update, and maintain customer and professional data and employee records in the proprietary platform.
- Administer benefits and coordinate enrollment with brokers and insurers.
- Provide time and expense data to support payroll administration in coordination with the payroll team and local payroll providers.
- Audit and check data changes to support accurate and timely payments.
- Participate in improving HR processes and keep standard operating procedures and policies up to date.
- Respond to professional and customer queries and concerns, including during onboarding and offboarding.
- Coordinate with internal teams, partners, vendors, and local service providers while following established SLAs and SOPs.
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