Senior Human Resource Associate, Shared Service Centre

G-PGlobal Employment Platform

India (Remote-First), Flexibility to accommodate different time zones based on customer and professional needs.ContractSenior

Salary not disclosed

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Job Details

2-5 years of HR operations experience, with Shared Services experience desirable.
Detailed knowledge of HR procedures and policies.
Excellent customer service skills.
Proficiency in written and verbal English with the ability to articulate clearly and effectively.
Literacy with MS Office suite.
Proactive 'test-and-learn' mindset and ability to master new AI features.
Demonstrated AI literacy with ability to integrate generative AI tools like Gemini and Notebook LM into daily workflows.
Strong problem-solving abilities and attention to detail.
Experience in stakeholder management with internal and external parties.
Ability to work in an international, multicultural team.
Flexibility to accommodate different time zones based on business needs.

Support key employee life cycle processes such as onboarding, data management, absence management, visa renewals, transfers, and offboarding.
Prepare HR documentation including employment contracts, amendments, policies, and benefits/payroll enrollment paperwork.
Maintain employee records in the company platform and process status changes.
Administer benefits for customers and professionals in collaboration with brokers and insurers.
Provide payroll data to support administration in coordination with the payroll team and local providers.
Conduct data audits to ensure accurate and timely payment for professionals.
Participate in the continuous improvement of HR processes and maintain standard operating procedures.
Serve as the first point of contact for professionals and customers during onboarding and offboarding.

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