Senior HR Associate - Shared Services
New
G
G-PHR services
Location: Philippines (Remote-First); Region: APAC, Flexibility to accommodate different time zones based on customer and professional needs.ContractSenior
Salary not disclosed
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Job Details
- Languages
- Proficient in both written and verbal English
- Experience
- 2-5 years of HR operations experience
- Required Skills
- MS OfficeStakeholder managementGenerative AI
Requirements
- Have 2-5 years of HR operations experience; shared services center experience is desirable.
- Have experience working within a Shared Services environment.
- Have detailed knowledge of HR procedures and policies.
- Have written and verbal English proficiency and the ability to communicate clearly.
- Be literate in MS Office.
- Demonstrate AI literacy and the ability to use generative AI tools such as Gemini and Notebook LM in daily workflows.
- Bring strong customer service and stakeholder management skills.
- Demonstrate resourcefulness and problem-solving abilities.
- Show self-motivation, attention to detail, and time management skills.
- Be able to work with an international team across locations and cultural backgrounds.
- Be flexible to accommodate different time zones based on customer and professional needs.
- Knowledge and experience handling offboardings is an added advantage.
- Basic knowledge of APAC labor legislation is an added advantage.
Responsibilities
- Support onboarding, data management, absence management, visa renewals, transfers, and offboarding for professionals.
- Prepare HR documents, including employment contracts and amendments, HR policies, benefits and payroll enrollment documentation, onboarding guides, employment certificates, and termination certifications.
- Maintain employee records and update customer and professional data in the proprietary platform.
- Administer benefits and coordinate enrollment with brokers and insurers.
- Provide time and expense data to support payroll administration in coordination with the payroll team and local payroll provider.
- Audit data changes to support accurate and timely payments.
- Help improve HR processes and keep standard operating procedures and policies up to date.
- Respond to customer and professional queries and concerns through email and other communication channels.
- Coordinate with partners, vendors, local service providers, payroll providers, and pension providers, as well as internal teams.
- Serve as a first point of contact for professionals and customers during onboarding and offboarding.
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