Senior Human Resource Associate, Shared Service Centre
G
G-PGlobal Employment Platform
India, Flexibility to accommodate different time zones based on customer and professional needs.ContractSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2-5 years
- Required Skills
- MS OfficeStakeholder managementGenerative AIData management
Requirements
- 2-5 years of HR operations experience (Shared Service Centre experience desirable).
- Detailed knowledge of HR procedures and policies.
- Excellent customer service skills.
- Proficient in written and verbal English with the ability to articulate clearly.
- Literacy with MS Office.
- Proactive 'test-and-learn' mindset and ability to master new AI features.
- Demonstrated AI literacy with ability to integrate generative AI tools (e.g., Gemini, Notebook LM) into workflows.
- Strong problem-solving abilities and attention to detail.
- Experience in stakeholder management.
- Ability to work in a global, cross-cultural team.
- Flexibility to accommodate different time zones.
- Basic knowledge of EMEA labor legislation (an added advantage).
Responsibilities
- Support key employee life cycle processes such as onboarding, data management, absence management, visa renewals, transfers, and offboarding.
- Prepare HR documentation including employment contracts, amendments, policies, and benefits/payroll enrollment materials.
- Maintain employee records in the internal platform, processing new hires, status changes, and terminations.
- Administer benefits on behalf of customers and professionals, collaborating with brokers and insurers.
- Provide and audit payroll data, including time and expense details, in coordination with payroll teams and providers.
- Participate in the continuous improvement of HR processes and maintain standard operating procedures.
- Communicate effectively with professionals and customers to explain and resolve queries.
- Liaise with external partners and vendors including insurance, payroll, and pension providers.
- Serve as the first point of contact for professionals and customers during onboarding and offboarding.
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