Senior Human Resource Associate, Shared Service Centre
J
JobgetherHuman Resources
India, Flexibility to accommodate different time zones according to customer and professional needs.ContractSenior
SalaryCompetitive compensation based on relevant skills, experience, qualifications, and market benchmarking.
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Job Details
- Languages
- English
- Experience
- 2–5 years
- Required Skills
- Microsoft OfficeCustomer serviceStakeholder managementGenerative AIData management
Requirements
- 2–5 years of experience in HR operations, with Shared Service Centre experience being desirable.
- Strong knowledge of HR procedures and policies, with basic familiarity with employment legislation across the EMEA region considered an advantage.
- Previous experience working in a shared services environment and handling structured, process-driven HR operations.
- Excellent customer service and stakeholder management skills, with the ability to build positive relationships with internal and external partners.
- Strong written and verbal English communication skills, with the ability to explain information clearly across different communication settings.
- Good proficiency with Microsoft Office and confidence working with HR systems and digital platforms.
- A proactive, test-and-learn mindset and the ability to quickly adopt new technologies and AI-enabled tools in a fast-paced environment.
- Demonstrated AI literacy, including the ability to use generative AI tools such as Gemini and NotebookLM to improve efficiency and output quality.
- Strong problem-solving and resourcefulness, combined with excellent attention to detail, organization, and time management.
- Ability to work effectively within international, multicultural teams and collaborate across different locations.
- Flexibility to accommodate different time zones according to customer and professional needs.
- Experience managing employee offboarding processes is an added advantage.
Responsibilities
- Manage key employee lifecycle processes, including onboarding, data management, absence management, visa renewals, transfers, and offboarding.
- Prepare and maintain HR documentation such as employment contracts, amendments, policies, benefits and payroll enrollment documents, onboarding guides, certificates, and termination documentation.
- Maintain accurate employee and customer records, ensuring HR forms and status changes are properly documented within the HR platform.
- Administer employee benefits in collaboration with brokers, insurers, and other relevant service providers.
- Provide accurate payroll inputs, including time and expense information, while coordinating closely with payroll teams and local payroll providers.
- Conduct audits and data checks to support accurate and timely payroll processing and identify potential discrepancies.
- Communicate clearly with professionals and customers to resolve HR queries, explain processes, and provide a high standard of service.
- Liaise with insurance, payroll, pension, and other local service providers, as well as internal stakeholders, to ensure smooth coordination.
- Follow established SLAs and SOPs while contributing to continuous improvement initiatives and keeping HR processes and documentation up to date.
- Act as a key point of contact for professionals and customers throughout onboarding and offboarding activities.
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