Head of Operations – Multi-Branch Restaurants

New

JobgetherRestaurant operations

Based in IndiaFull-TimeExecutive

Salary not disclosed

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Job Details

Have 7+ years of experience in operations or business management.
Have proven experience leading multiple restaurant or food-service locations, such as in an Area Manager, Operations Manager, Head of Operations, or multi-unit General Manager role.
Demonstrate experience managing managers, establishing accountability, and improving operational performance.
Show a track record of improving processes, service quality, and profitability.
Have a strong understanding of P&L management, budgeting, food and labor costs, margins, and unit economics.
Be comfortable working with data, dashboards, Excel or Google Sheets, and digital business tools.
Have executive-level communication and stakeholder management skills.
Bring high ownership and execution focus, and be willing to get hands-on when operational challenges require it.
Be comfortable with ambiguity, investigating root causes, distinguishing facts from assumptions, and developing practical solutions.
Be able to build capable managers and scalable systems rather than becoming the central point of dependency for operational issues.
Experience launching, scaling, or turning around a branch, brand, service, or business unit is an advantage.
Experience growing delivery operations or online sales, or in business development, partnerships, sales, AI, automation, digital transformation, consulting, implementation, or operational turnaround, is beneficial.

Lead and improve performance across multiple restaurant branches through Area Managers, Branch Managers, and shift leaders.
Establish operating standards, roles, decision rights, escalation paths, audits, and daily and weekly management routines.
Monitor service, delivery, staffing, revenue, costs, margins, and unit economics, and hold managers accountable for results.
Coach managers to take ownership of their areas and strengthen their leadership capabilities.
Own the online customer journey, including discovery, ordering, delivery, issue resolution, repeat purchasing, conversion, average order value, and retention.
Develop pricing, promotions, bundles, and offers, and prepare budgets, forecasts, and performance plans.
Identify opportunities to improve profitability by reducing leakage, waste, bottlenecks, and inefficient processes.
Turn business opportunities into operating plans, pilots, service lines, partnerships, and institutional accounts.
Use AI tools, dashboards, automation, and digital workflows to improve analysis, planning, reporting, documentation, and management processes.
Translate business problems into requirements and acceptance criteria for technology teams, and validate whether new systems deliver intended results.

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