Product Operations Analyst
T
TeikametricsRetail Tech / SaaS
Bangalore / RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–3 years
- Required Skills
- SQLJiraMicrosoft ExcelConfluenceSaaSGoogle SheetsTechnical support
Requirements
- 2–3 years of professional experience in a technical SaaS environment.
- Hands-on experience providing technical support and troubleshooting SaaS applications.
- Strong SQL knowledge for troubleshooting, data validation, and issue investigation.
- Familiarity with JIRA, Confluence, or similar ticketing and support tools.
- Proficiency with Excel and/or Google Sheets for data analysis, reporting, and troubleshooting.
- Experience in supporting e-commerce platforms such as Amazon, Walmart, or TikTok Shop is a plus.
- Familiarity with Amazon Seller and Vendor Central advertising platforms.
- Familiarity with Walmart Seller Center and Supplier Portal advertising platforms.
- Ability to work independently with minimal supervision and effectively manage multiple support requests.
Responsibilities
- Maintain the data and functional integrity of the Teikametrics application by following up on internal requests in a timely manner.
- Own and investigate platform issues through technical troubleshooting and ensure they are clearly documented and communicated directly until full resolution.
- Partner closely with Product Managers, Designers, Engineers, and other stakeholders to communicate issues, insights, and updates.
- Identify patterns, gaps, and opportunities to improve product functionality, internal processes, and the customer experience.
- Develop a deep understanding of the in-app customer experience and bring the voice of the customer to Product and Engineering.
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