Delivery Operations Manager - Token Factory

New

JobgetherAI infrastructure

Based in NetherlandsFull-TimeManager

Salary not disclosed

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Job Details

Have professional experience in cloud, AI, SaaS operations, or a closely related technology environment.
Work effectively across Sales, Legal, Finance, Engineering, Delivery, and Customer Success.
Bring strong operational and organizational skills and introduce structure without unnecessary bureaucracy.
Identify risks, improve processes, and drive execution proactively.
Communicate comfortably with technical teams and understand the purpose and customer impact of engineering work without needing to write code.
Manage multiple customer processes, operational dependencies, and commercial changes simultaneously.
Maintain a customer-oriented focus on predictable delivery and smooth lifecycle transitions.
Adapt to a fast-moving environment with evolving processes and priorities.
Demonstrate ownership, accountability, and problem-solving skills.
Experience with operational tooling, workflow automation, CRM, project management, or ticketing systems is valuable.

Own day-to-day operational processes across active proof-of-concept and production customers.
Ensure well-documented transitions from proof of concept to production while preserving context across teams.
Build and maintain documentation for customer migrations, model changes, GPU type changes, and contract renewals.
Define processes for customer offboarding and scope reductions.
Triage customer incidents with Solutions Architecture and Support teams and maintain escalation paths.
Maintain operational guidance for Account Executives, Sales Engineers, and Sales Operations teams.
Track customer health, active workloads, contract status, renewals, capacity changes, and operational dependencies.
Improve handoffs and information flow across Sales, Pre-Sales, Engineering, and Delivery teams.
Run operational reviews and drive continuous improvements in delivery execution.
Lead automation initiatives across Salesforce, Jira, and back-office systems.

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