ServiceNow Change and Release Manager
New
J
JobgetherPharmaceutical IT
Based in SwitzerlandContractManager
Salary not disclosed
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Job Details
- Languages
- Exceptional written and verbal English communication skills.
- Experience
- 8+ years of total IT or IT service management experience; at least 5 years of direct, hands-on experience leading ServiceNow Change and Release Management.
- Required Skills
- Release ManagementChange ManagementServiceNow
Requirements
- Have 8+ years of total IT or IT service management experience.
- Have at least 5 years of direct, hands-on experience leading ServiceNow Change and Release Management, including independent ownership.
- Have experience managing change controls in validated GxP or similarly regulated IT environments.
- Understand audit trails, validation evidence, Computer System Validation, and regulated-technology compliance requirements.
- Have deep knowledge of ITIL frameworks; ITIL v4 certification is strongly preferred.
- Understand the relationship between Change and Release Management and Incident and Problem Management.
- Be able to independently assess technical change risks and establish appropriate governance and approval pathways.
- Be able to operate autonomously and make governance decisions without routine operational escalation.
- Have exceptional written and verbal English communication skills.
- Be confident leading cross-functional governance discussions and engaging senior stakeholders.
- Have strong organizational skills and be able to coordinate concurrent releases and workstreams.
Responsibilities
- Own ServiceNow Change and Release Management processes end to end as the primary authority for platform governance.
- Evaluate change requests, assess technical and operational risks, and determine approval and governance pathways.
- Review Change Records for required Computer System Validation evidence and documentation in GxP-regulated environments.
- Plan and coordinate complex release schedules across platform configurations, custom integrations, and vendor-driven updates.
- Manage release dependencies, risks, approvals, and timelines.
- Lead Change Advisory Board meetings and facilitate decisions about proposed changes and releases.
- Represent ServiceNow platform governance in cross-functional forums with technical stakeholders and executive representatives.
- Apply ITIL-aligned practices across Change, Release, Incident, and Problem Management workflows.
- Maintain documentation and audit readiness while monitoring governance processes to minimize production disruption.
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