CX Operations Manager, Tooling
J
JobgetherCustomer Experience Operations
UK; applications welcomed globally and a particular focus on candidates based in Europe and the Americas., Asynchronous working environmentFull-TimeManager
Salary€36,900–€83,050 EUR
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Job Details
- Languages
- English
- Required Skills
- RESTful APIsChange ManagementZendesk
Requirements
- Hands-on experience administering Zendesk in a production support environment.
- Experience managing platforms within customer experience or customer support operations.
- Demonstrated ability to manage initiatives end-to-end from scoping to rollout.
- Strong documentation habits for technical and operational processes.
- Experience building CX automations using low-code/no-code tools like Zapier.
- Practical experience with AI-enabled support or customer success workflows.
- Comfortable working with APIs, webhooks, and integration patterns.
- Strong written and spoken English communication skills.
- Ability to use operational data and metrics to identify opportunities and measure results.
Responsibilities
- Administer and maintain Zendesk, Vitally, and related customer experience platforms.
- Manage the intake, prioritization, and delivery of platform requests from internal teams.
- Design and maintain triggers, automations, and data flows to improve operational efficiency.
- Build and maintain integrations across the CX technology stack using APIs and webhooks.
- Support AI-enabled CX workflows including agent assistance and automated triage.
- Document platform configurations, automations, and operational processes.
- Partner with support, customer success, and operations teams to validate solutions.
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