Staff Product Manager, Transactions & Trust

New

JobgetherMarketplace transactions

Fully remote position within the United States., High overlap with U.S. Eastern Time working hours.Full-TimeStaff

Salary not disclosed

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Job Details

Demonstrated experience owning product strategy for checkout, payments, or payouts in a two-sided marketplace or comparable transaction-driven environment.
Ability to author product strategy and set direction rather than only execute an existing roadmap.
Track record of delivering measurable objectives spanning multiple teams and functions.
Experience navigating high-stakes decisions involving stakeholders with competing priorities.
Experience designing pricing or fee experiences that balance transparency, conversion, revenue, and customer trust.
Experience treating cancellation, refund, credit, or dispute policies as product experiences that can be designed, tested, measured, and improved.
Strong systems thinking, including understanding entities, states, constraints, dependencies, and financial flows.
Strong analytical and data-driven decision-making skills, including independently investigating product performance and customer behavior.
Customer-discovery skills and willingness to engage directly with customers and operational teams.
Cross-functional leadership and influencing skills, including creating alignment without organizational authority.
Experience mentoring Product Managers, contributing to hiring, or improving product-team processes.
Strong written and verbal communication skills for translating complex systems and decisions into clear product direction.

Own strategy and product direction for the transaction lifecycle across checkout, payments, payouts, fees, insurance, credits, and dispute resolution.
Refine product strategy using customer insights, business evidence, operational realities, and measurable outcomes.
Lead decisions on insurance products and programs, including regional coverage, verification, and pricing.
Design fee structures and clear explanations for guests and operators before and after payment.
Own product experiences and policies for changes, cancellations, credits, refunds, and disputes.
Lead the transition toward a unified review and reputation system across the combined platform.
Define and manage outcomes including checkout conversion, payment success, payout accuracy and timing, dispute rates, and on-platform transaction retention.
Conduct customer discovery with guests and operators, review support cases, and participate in dispute reviews.
Define launch signals, monitor outcomes, and guide guarded rollouts and focused improvements.
Mentor Product Managers, contribute to hiring decisions, and improve product-development practices.

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