Federal Employee Insurance Customer Service Agent

JobgetherInsurance customer service

Based in the United States, ESTTemporary

Salary$15.25 per hour plus a $4.93 per hour health and welfare stipend, for a total of $20.18 per hour

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Job Details

Have a high school diploma or GED.
Previous call center or customer service experience is highly desirable.
Demonstrate strong verbal and written communication skills and the ability to interact professionally with a wide range of customers.
Have strong multitasking and organizational abilities.
Have computer and navigation skills, including experience working with dual monitors, multiple browser tabs, and database systems.
Be able to sit and work at a computer for extended periods.
Be able to use a webcam during training and production.
Successfully complete required pre-employment testing, background investigation, drug screening, and internet speed testing.
Be able to work remotely from an enclosed, secure workspace free from distractions.
Have reliable high-speed, non-cellular home internet such as fiber, DSL, or cable; hotspots, satellite, and wireless internet services are not permitted.
Attend all scheduled training sessions and maintain consistent punctuality and attendance.

Handle inbound inquiries and outbound calls with professionalism and a focus on customer satisfaction.
Answer questions and resolve concerns about insurance benefits and enrollment using web-based systems and client-specific procedures.
Document customer interactions and inquiry details in databases, and update customer information when needed.
Listen actively and identify opportunities to provide relevant information or support.
Follow up with customers to ensure their inquiries are addressed.
Conduct outbound surveys to collect client-specific information.
Use contact center performance data to identify opportunities to improve service and individual performance.
Maintain reliable attendance and adhere to assigned shifts and schedules.

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