Customer Service Representative
New
S
Sierra SelectDistribution and wholesale
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1–2 years of customer service, call center, sales support, or administrative experience preferred.
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceGoogle WorkspaceCRM
Requirements
- 1–2 years of customer service, call center, sales support, or administrative experience preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Comfort communicating with customers by phone and email.
- Strong attention to detail and organizational skills.
- Proficiency with Microsoft Office, Google Workspace, CRM, or customer service platforms.
- Ability to manage multiple requests and prioritize tasks effectively.
- Ability to work independently in a remote environment.
- Experience in distribution, wholesale, retail, consumer electronics, or a related industry is a plus.
Responsibilities
- Respond to customer and dealer inquiries by phone, email, and other communication channels.
- Provide information about products, orders, availability, shipping, and accounts.
- Process customer orders, returns, exchanges, and service requests accurately.
- Track orders and coordinate with internal teams to resolve shipping or fulfillment issues.
- Investigate customer concerns, provide solutions, and escalate issues when necessary.
- Maintain accurate customer, order, and communication records in relevant systems.
- Coordinate with sales, warehouse, accounting, and operations teams to address customer needs.
- Follow up on outstanding requests and ensure timely resolution.
- Assist with product questions and direct technical issues to the appropriate department.
- Identify recurring customer concerns and communicate potential process improvements to management.
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