Service Desk Agent (German, French)
D
D-ployIT support
Remote, EUFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fließend Deutsch und Französisch
- Required Skills
- MS OfficeTroubleshooting
Requirements
- Be fluent in German and French.
- Provide a criminal record extract (Führungszeugnis) no older than three months.
- Have strong problem-solving and analytical skills.
- Have good communication skills.
- Be accurate and able to multitask.
- Work independently and efficiently.
- Be willing to follow guidelines and best practices.
- Have planning and organizational skills.
- Be a team player with a helpful personality.
- Advanced knowledge of MS Office applications is an advantage.
Responsibilities
- Provide technical support and troubleshoot computer hardware and software, mobile devices, and other technical tools and products.
- Document user requests carefully in the ITSM tool.
- Follow defined processes and knowledge articles.
- Manage the ticket backlog.
- Contribute to continuous service improvement by creating knowledge scripts and updating training materials.
- Work closely with on-site IT technicians.
View Full Description & ApplyYou'll be redirected to the employer's site
