Senior Human Resources Associate, Shared Service Centre
New
G
G-PHR services
Location: India (Remote-First); Region: APAC, Night shift role; flexibility to accommodate different time zones based on customer and professional needs.ContractSenior
Salary not disclosed
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Job Details
- Languages
- Proficient in both written and verbal English
- Experience
- 2-5 years of HR operations experience
- Required Skills
- MS OfficeStakeholder management
Requirements
- Have 2-5 years of HR operations experience; shared service centre experience is desirable.
- Have detailed knowledge of HR procedures and policies.
- Have experience working within a shared services environment.
- Have hands-on experience managing onboarding processes across the Americas region.
- Experience with Canada, Mexico, the United States, or Brazil is a strong plus.
- Demonstrate excellent customer service skills.
- Be proficient in written and verbal English.
- Be literate in MS Office.
- Demonstrate AI literacy and ability to use generative AI tools such as Gemini and Notebook LM in daily workflows.
- Have stakeholder management experience and the ability to build relationships with internal and external stakeholders.
- Demonstrate problem-solving ability, attention to detail, self-motivation, and time management.
- Be able to work with an international team and accommodate different time zones.
Responsibilities
- Support onboarding, data management, visa renewals, transfers, and offboarding for professionals.
- Prepare employment contracts and amendments, HR policies, benefits and payroll enrollment documents, onboarding guides, employment certificates, and termination certifications.
- Maintain customer and professional records in the proprietary platform and process HR activity forms.
- Administer benefits and coordinate enrollments with brokers and insurers.
- Provide time and expense data to support payroll administration in coordination with the payroll team and local payroll providers.
- Audit data changes to help ensure accurate and timely payments.
- Maintain standard operating procedures and policies and participate in continuous improvement of HR processes.
- Respond to customer and professional queries and concerns through email and other communication channels.
- Coordinate with partners, vendors, local service providers, and internal teams.
- Act as a first point of contact for professionals and customers during onboarding and offboarding.
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