German Speaking Service Desk Agent
New
M
MP Solutions Ltd.IT Support
Flexible working arrangements with up to 100% remote work within HungaryFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent Hungarian, German, and English
- Required Skills
- TroubleshootingServiceNow
Requirements
- IT-related education or relevant professional experience in IT support or helpdesk environments
- Fluent Hungarian, German, and English language skills
- Strong customer service and communication skills
- Knowledge of PC hardware, operating systems, and software technologies
- Experience with Active Directory
- Experience using remote support and remote desktop tools
- Ability to work independently as well as collaboratively within a team
- Structured, solution-oriented, and quality-focused approach to work
- Resilience and ability to manage multiple priorities
Responsibilities
- Managing incoming incidents and service requests via phone, email, and ticketing systems
- Creating, categorizing, tracking, and resolving support tickets
- Monitoring and escalating tickets according to agreed service levels
- Collaborating with technical teams and internal stakeholders
- Providing remote troubleshooting and technical assistance to end users
- Maintaining documentation and knowledge base articles
- Supporting onboarding and knowledge-sharing activities within the team
- Participating in an on-call support rotation
- Handling major incidents and communicating updates to relevant stakeholders
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