Support Agent (SAP Basis)
New
S
SecurityBridgeSAP security software
This position is fully remote within the European Union.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in SAP Basis, technical support, or application support in complex SAP environments.
- Required Skills
- JiraServiceNowNetworkingTroubleshooting
Requirements
- Have 3+ years of experience in SAP Basis, technical support, or application support in complex SAP environments.
- Have strong knowledge of SAP Basis administration, including system operations and performance analysis.
- Understand operating system and database basics, as well as networking.
- Have experience supporting SAP integrations and system connectivity.
- Demonstrate troubleshooting and root-cause analysis skills.
- Have experience with ticketing systems such as Jira or ServiceNow.
- Be able to work independently in a remote, international team and own issues through resolution.
- Identity, authentication, SSO, certificates, or security technology experience is a plus.
- Basic understanding of Microsoft Active Directory, Domain Controllers, authentication flows, and directory integrations is a plus.
- Familiarity with SAP security concepts and high-availability or complex SAP landscapes is a plus.
Responsibilities
- Provide advanced technical support for SecurityBridge platform components and TrustBroker, focusing on SAP Basis topics.
- Investigate, troubleshoot, and resolve issues involving SAP Basis, connectivity, authentication, certificates, and performance.
- Support installations, upgrades, and configuration of SecurityBridge components in customer SAP landscapes.
- Analyze incidents, identify root causes, and implement sustainable solutions to reduce recurring issues and downtime.
- Collaborate with product development, implementation, and customer success teams to improve product stability, usability, and supportability.
- Contribute to technical documentation, best practices, and knowledge base content.
- Identify opportunities to improve support processes and workflows.
- Participate in a rotating on-call support schedule as required.
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