Authentication Product Support Agent
New
S
SecurityBridgeSAP security
Source API remote eligibility restrictions: GermanyFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years working with, implementing and supporting authentication technology; 3+ year’s experience of working with and troubleshooting networking issues
- Required Skills
- LDAPJiraServiceNow
Requirements
- Have 3+ years of experience working with, implementing, and supporting authentication technology.
- Have experience with widely used identity providers, Active Directory, and Kerberos.
- Have 3+ years of experience working with and troubleshooting networking issues, including DNS, TCP/IP, and LDAP.
- Have experience supporting SAP integrations and system connectivity, or working with SAP SSO or SAP Secure Login Service products.
- Have experience with authentication technologies such as OpenID Connect (OIDC), SAML, and X.509 certificates.
- Have basic administration experience with identity providers such as Entra ID, PingID, or Okta.
- Have solid troubleshooting and root-cause analysis skills.
- Have experience working with ticketing systems such as Jira or ServiceNow.
- Be able to work independently in a remote, international team and take ownership of issues through resolution.
- Be available to participate in a rotating on-call schedule, including potentially irregular hours.
Responsibilities
- Provide advanced technical support for SecurityBridge TrustBroker product modules and, over time, participate in pre-sales activities.
- Help customers use TrustBroker correctly and understand relevant product features.
- Investigate and resolve technical issues involving authentication and networking connectivity between components.
- Support installations, upgrades, and configuration of TrustBroker products in customer SAP landscapes.
- Analyze incidents, identify root causes, and implement solutions to reduce recurring issues and downtime.
- Collaborate with product development, implementation, and customer success teams to improve product stability, usability, and supportability.
- Contribute to technical documentation, best practices, and knowledge base content.
- Identify ways to improve support processes and workflows.
- Participate in a rotating on-call support schedule as required.
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