Sr Professional Services Manager (Implementation Manager)
New
J
JobgetherB2B SaaS
100% remote within the U.S.Full-TimeSenior
Salary100,000 - 125,000 USD per year
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Job Details
- Experience
- 7+ years of experience leading complex enterprise implementations, professional services engagements, solution delivery, or comparable customer onboarding programs within B2B SaaS.
- Required Skills
- RESTful APIsRisk Management
Requirements
- Bachelor’s degree or equivalent professional experience.
- 7+ years leading complex enterprise implementations, professional services engagements, solution delivery, or comparable customer onboarding programs within B2B SaaS.
- Expertise in discovery, requirements gathering, solution design, scope management, risk management, project governance, testing, and launch readiness.
- Ability to negotiate, influence through expertise and data, and hold customer and internal stakeholders accountable for commitments.
- Ability to understand integrations, APIs, data exchange, configuration, and ATS/HRIS concepts and translate them into clear business implications and recommendations.
- Strong technical fluency and solution leadership; coding experience is not required.
- Experience collaborating with Sales or pre-sales, Product, Technology, Operations, and Customer Success teams.
- Strong business acumen and ability to connect technical and implementation decisions with commercial and customer outcomes.
- Excellent facilitation, executive presence, presentation, written communication, analytical judgment, and cross-functional leadership skills.
- Strong organizational and problem-solving skills, with the ability to manage competing priorities and bring structure to ambiguity.
Responsibilities
- Lead complex enterprise implementations from discovery and solution design through configuration, testing, go-live, stabilization, and transition to Customer Success.
- Translate customer business and technical requirements into scalable, supportable solutions.
- Lead discovery sessions, clarify requirements, explain trade-offs, and establish practical implementation approaches.
- Build and govern implementation plans covering scope, milestones, ownership, dependencies, risks, decisions, and success measures.
- Negotiate scope, priorities, timelines, responsibilities, and solution choices with customers and internal stakeholders.
- Coordinate delivery across Sales, Product, Technology, Operations, Customer Success, ATS/HRIS partners, and customer teams.
- Resolve delivery blockers, establish accountability, and align stakeholders around implementation objectives.
- Lead integration planning, configuration, and pre- and post-production testing.
- Manage scope creep, customer dependencies, delivery risks, and recovery plans while driving implementations toward go-live and first revenue.
- Mentor peers and improve implementation playbooks, reusable solutions, and delivery processes.
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