Project Manager, Professional Services
New
L
Leena AIEnterprise AI automation
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 7+ years in a client-facing project management capacity in a B2B SaaS company
- Required Skills
- Project ManagementJiraRESTful APIsJSON
Requirements
- Hold a BS or BA degree from an accredited university.
- Have 7+ years of client-facing project management experience in a B2B SaaS company.
- Have led enterprise and mid-market client engagements, including AI and digital projects with substantial system integration.
- Be able to manage concurrent onboardings and implementations at different lifecycle stages while maintaining delivery quality and client confidence.
- Have experience presenting to and communicating with senior internal and client stakeholders, including C-suite, VPs, and Directors.
- Have delivered B2B SaaS implementations involving system integrations such as HRIS, ITSM, identity providers, or ticketing systems.
- Be comfortable navigating product administration settings, workflow logic, integration setup, and logs to diagnose issues.
- Understand APIs, REST endpoints, JSON payloads, webhooks, and authentication methods including SSO, SAML, and OAuth.
- Be able to independently demonstrate high-level product features end-to-end to clients.
- Have strong verbal and written communication skills and experience leading cross-functional teams.
- Be able to negotiate and persuade without formal authority, manage client scope, and challenge unreasonable timelines.
- AI/ML product or technology experience is preferred.
- Familiarity with project management tools such as Jira or Rocketlane is preferred.
Responsibilities
- Lead client engagements from project planning and kickoff through execution and go-live.
- Develop project plans and allocate resources to deliver within scope, schedule, and budget.
- Manage simultaneous client onboardings and implementations at different stages and levels of complexity.
- Prioritize competing engagement demands and coordinate shared delivery resources.
- Serve as the primary point of contact for client teams and manage expectations and relationships.
- Communicate project updates and metrics to internal and client stakeholders, including senior leadership.
- Oversee AI and digital project implementations, including system integrations, with Product and Technical teams.
- Demo core product capabilities and triage integration issues in product admin and backend layers.
- Identify and mitigate project risks to support timely delivery of contracted scope.
- Champion project management and implementation practices that improve delivery efficiency and client experience.
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