- Hire, enable, and manage the day-to-day performance of the AI FDE team.
- Build the team’s organizational design and capacity plan as customer volume scales.
- Establish and enforce implementation procedures, success metrics, and escalation paths.
- Design delivery methodology, tooling, and QA frameworks for repeatable AI deployments.
- Oversee delivery from post-sale handoff through solution design and go-live to steady-state customer success.
- Coordinate handoffs between Sales, Implementation, and Account Management.
- Surface platform gaps and relay field feedback to Product and Engineering to inform the roadmap.
- Own team OKRs tied to go-live timelines, customer satisfaction, and net revenue retention.
- Represent AI delivery in cross-functional planning with Sales, Customer Success, Product, and Engineering leadership.
JiraStakeholder managementSaaS