Client Accounts Receivable Specialist I
New
T
TreviPayB2B payments
Remote - Costa RicaFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 0-1 years of experience preferred
- Required Skills
- Microsoft ExcelCustomer serviceActive listening
Requirements
- 0–1 years of experience preferred.
- High school, college, or bachelor’s degree preferred.
- Proficiency with Windows applications, including Outlook, intermediate Word, and Excel.
- Ability to multitask and make routine decisions.
- Ability to work quickly and accurately at the same time.
- Ability to meet deadlines.
- Customer-centric focus and a professional demeanor.
- Strong written and spoken communication and active listening skills.
- Ability to assess, prioritize, and balance daily workload.
- Attention to detail.
- Dependability and reliability.
Responsibilities
- Follow TreviPay's Standard Operating Procedures to support B2B collection efforts.
- Provide customer service to internal and external stakeholders by phone, email, and meetings.
- Answer incoming calls, make outbound calls, and respond to customer inquiries.
- Respond accurately and promptly to customer and client requests.
- Provide information such as payment history and open invoice details, navigating core systems as needed.
- Identify root causes and help customers prepare for future success.
- Meet or exceed departmental KPIs, including past-due rate targets.
- Meet quality and productivity expectations.
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