Social Media Management Account Lead
New
L
LaterSocial media marketing
Location: Boston, MA; Chicago, Illinois, United States; Los Angeles, California, United States; New York, New York, United States; Vancouver, British Columbia, Canada; Vancouver, Washington, United StatesFull-TimeLead
Salary$110,000 - 140,000 OTE
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Job Details
- Experience
- 7+ years of experience in social media, digital marketing, or account management, including direct client-facing experience.
- Required Skills
- Account ManagementClient relationship management
Requirements
- Bring 7+ years of experience in social media, digital marketing, or account management, including direct client-facing experience.
- Develop and lead social media strategies for complex or enterprise-level brands.
- Have a strong understanding of organic social media, content strategy, and community management.
- Understand platform best practices and social measurement.
- Have experience managing and mentoring Social Media Managers, Community Managers, or similar roles.
- Lead senior client relationships and navigate complex feedback, competing priorities, and escalations.
- Translate performance data into clear insights and strategic recommendations.
- Manage scopes, budgets, timelines, and cross-functional workflows.
- Bring strong communication, presentation, and relationship-building skills.
- Demonstrate a track record of strengthening client partnerships and identifying account growth opportunities.
Responsibilities
- Develop social media strategies grounded in client objectives, audience insights, platform behaviors, and cultural trends.
- Translate business and marketing goals into channel, content, and community strategies.
- Build senior client relationships and lead strategic reviews, planning sessions, and performance presentations.
- Oversee social media programs across content planning, publishing, community management, reporting, and optimization.
- Guide Social Media Managers on editorial calendars, content briefs, channel plans, and recommendations.
- Oversee Community Managers and engagement strategies that strengthen audience relationships and protect brand reputation.
- Manage account scopes, budgets, timelines, and deliverables, and proactively address risks and escalations.
- Monitor social performance, identify insights, and recommend optimizations.
- Manage and mentor Social Media Managers and Community Managers, providing feedback and supporting their growth.
- Partner with Creative, Production, Influencer Marketing, Paid Media, Strategy, Analytics, and Sales on integrated programs.
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