Bilingual Account Manager
New
E
Eterio Realities Inc.SaaS manufacturing
Remote (Canada)Full-TimeManager
SalaryBase Salary: $80,000-90,000 | Commission: $20,000-40,000 | OTE: $100,000 - 130,000
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Job Details
- Languages
- Fluent English required; Fluent French required. Spanish preferred.
- Experience
- 3+ years of experience in account management, customer success, or sales; 3+ years of experience managing renewals and expansion opportunities
- Required Skills
- Customer SuccessSaaSHubSpotAccount ManagementCRM
Requirements
- Have post-secondary education in Business or a related field, or an equivalent combination of education and experience.
- Have 3+ years of experience in account management, customer success, or sales.
- Have 3+ years of experience managing renewals and expansion opportunities.
- Demonstrate a track record of hitting renewal targets and upsell quota.
- Be fluent in English and French.
- Be able to manage multiple accounts, priorities, and follow-ups simultaneously.
- Be comfortable learning and explaining software or technology products.
- Have strong problem-solving skills and the ability to handle difficult client conversations professionally.
- Be comfortable communicating with clients by email, phone, and video calls.
- Experience with HubSpot or another CRM is an asset.
- Experience delivering client presentations, demos, or business reviews is an asset.
- Experience in construction, steel fabrication, manufacturing, SaaS, or technology is an asset.
Responsibilities
- Manage relationships with assigned client accounts and serve as the main point of contact for questions, concerns, renewals, and account updates.
- Monitor client usage, product adoption, and overall account health.
- Identify at-risk accounts and create action plans to improve engagement.
- Schedule and lead client check-ins, renewal meetings, and quarterly business reviews.
- Understand clients’ goals, challenges, and workflows.
- Identify opportunities for upsells, additional devices, training, integrations, or expanded usage.
- Collaborate with Sales, Product, Onboarding, and Support teams to resolve client issues.
- Track client activity, communication, and next steps in HubSpot.
- Gather client feedback and share insights internally to improve the product and customer experience.
- Develop expert-level knowledge of existing products and learn new products; travel to conferences, trade shows, and clients where required.
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