Senior Strategic Account Manager

New

WorkleapSaaS HR technology

Listing location: Canada; Workplace type: Remote; Structured job location: CanadaFull-TimeSenior

SalaryBase salary of $100,000–$120,000 CAD. On-target earnings of $170,000–$200,000 CAD.

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Job Details

Languages: Fluent French and English, both written and spoken.
Experience: 4+ years of experience in SaaS account management or customer success
Required Skills: NegotiationCustomer Success

Have 4+ years of experience in SaaS account management or customer success, with direct responsibility for enterprise or upper mid-market customers.
Demonstrate experience meeting or exceeding net revenue retention (NRR) targets across complex customer portfolios.
Have experience managing renewals involving procurement, legal, and other senior stakeholders.
Build multi-threaded customer relationships and strong executive relationships.
Bring commercial and negotiation skills, including navigating pricing changes, packaging changes, and sensitive customer conversations.
Maintain disciplined CRM records and use customer and opportunity data as an active source of operational insight.
Have daily experience using AI tools for meeting preparation, account research, information synthesis, and workflow acceleration.
Be fluent in French and English, both written and spoken.
Work autonomously with strong organizational skills, rigorous processes, and follow-through.
Bring communication, judgment, problem-solving, and relationship-building abilities.
SaaS HR technology experience or familiarity with HR, People Operations, and C-suite buyers is an asset.
Experience managing pricing migrations or significant packaging changes with existing customers is an asset.

Own a portfolio of complex, high-ARR mid-market and enterprise accounts, developing quarterly account plans and proactive stakeholder maps.
Build multi-threaded relationships across customer organizations, including executive, procurement, legal, and operational stakeholders.
Lead complex renewal negotiations and pricing migration discussions.
Identify expansion opportunities using product usage, customer outcomes, and ROI insights.
Initiate expansion conversations and build strategies that support sustainable account growth.
Manage executive escalations with clear save plans, early risk identification, and coordinated internal action.
Use AI tools such as Claude, ChatGPT, or equivalent solutions to prepare for customer conversations, analyze account information, and improve productivity.
Maintain accurate CRM records covering expansion opportunities, next steps, renewal plans, and mitigation strategies for at-risk accounts.
Partner with Customer Success, Product, Finance, Legal, and other teams to deliver coordinated solutions for complex accounts.
Mentor and support less experienced team members by sharing practical approaches to account planning, executive QBRs, objection handling, and strategic customer management.

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