Client Operations Lead

New

NuvemRxHealthcare technology

US RemoteFull-TimeLead

Salary80,000 - 93,000 USD per year

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Job Details

Experience working in a client-facing or operational role within healthcare.
Familiarity with healthcare delivery environments such as FQHCs, health systems, or pharmacy operations.
Working knowledge of the 340B program and how it drives operational and financial outcomes.
Strong organizational skills and ability to manage multiple priorities.
Clear and effective communication across a range of stakeholders.
Comfort working with data to identify issues and opportunities.
Ability to operate with ownership in a fast-paced, evolving environment.
Preferred: Experience supporting implementations, operations, or customer success in healthcare or SaaS.
Preferred: Exposure to 340B referral capture workflows or similar processes.
Preferred: Familiarity with EHRs, pharmacy systems, or 340B tools.
Preferred: Experience with Salesforce or similar systems.

Support a portfolio of clients in achieving measurable 340B program outcomes.
Deliver performance insights and operational reporting that show progress and opportunities.
Partner with Customer Success to execute client goals and success plans.
Lead and support client implementations from kickoff through go-live, managing timelines, milestones, and cross-functional coordination.
Analyze client data to identify trends, missed opportunities, and areas for improvement.
Drive referral capture optimization and workflow improvements, and provide data-grounded recommendations.
Partner with Customer Success to monitor client engagement, performance, and risk indicators.
Support issue resolution and maintain accurate tracking of activities, reporting, and deliverables.
Partner with Product, Data, and Operations to surface client feedback and improve solutions.
Contribute to documentation, playbooks, and scalable ways of working.

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