Strategic Account Manager
V
VoltCPaaS messaging
Location: Tulsa, OKFull-TimeMiddle
Salary$75,000 – $90,000 / year base salary; $75-90K plus commission
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Job Details
- Experience
- 5+ years of experience in Customer Success, Account Management, or a similar role within the CPaaS industry.
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- 5+ years of experience in Customer Success, Account Management, or a similar role within the CPaaS industry.
- Track record of executing against significant revenue targets involving large and complex customers.
- Ability to lead and communicate cross-functionally with sales, marketing, product, and other departments.
- Ability to build rapport and trust with customers at all levels.
- Technical aptitude and ability to understand complex information and convey it to others.
- Proactive problem-solving skills and an analytical mindset for data-driven decisions.
- Ability to manage multiple customer accounts and projects simultaneously in a fast-paced, high-growth environment.
- Experience with Customer Success software and CRM tools such as Salesforce or Gainsight is a plus.
Responsibilities
- Serve as the primary relationship owner for a portfolio of customer accounts.
- Monitor account health and identify risks to prevent churn.
- Resolve customer issues and coordinate internally to deliver solutions.
- Develop success plans and engagement strategies to support long-term retention.
- Identify upsell, cross-sell, and usage expansion opportunities within existing accounts.
- Guide customers through onboarding, implementation, product adoption, and growth.
- Maintain account growth tracking and forecasting.
- Build customer relationships that lead to referrals, testimonials, case studies, and references.
- Collect and analyze customer feedback to inform product improvements and roadmap direction.
- Build customer lifecycle playbooks and develop data-backed customer success and account health KPIs.
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