Customer Communications Manager - Benefits Division
New
S
SymetraInsurance, financial services
United StatesFull-TimeManager
SalarySalary Range: $106,400 - $177,300 plus eligibility for annual bonus program
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Job Details
- Experience
- 8+ years of experience developing and delivering customer, plan member, or client communications required.
- Required Skills
- Project ManagementEditingWriting
Requirements
- 8+ years of experience developing and delivering customer, plan member, or client communications.
- Exceptional writing, editing, and proofreading skills, including the ability to translate complex information into clear, customer-friendly messaging.
- Strong project management and organizational skills, including managing multiple communication initiatives simultaneously.
- Ability to build relationships and collaborate with cross-functional teams and stakeholders at all levels.
- Experience supporting communications in a regulated industry, such as insurance, financial services, healthcare, or a similar environment.
- Knowledge of Group Benefits, Supplemental Health Benefits, and/or Stop Loss insurance products.
- Experience with Salesforce CRM, email marketing platforms, customer communication platforms, or marketing automation tools.
- Familiarity with accessibility standards and best practices for customer communications.
- High school diploma or equivalent required.
- Ability to travel occasionally to support business needs.
Responsibilities
- Develop and implement communication strategies, processes, and workflows for Benefits customers.
- Partner with leaders and stakeholders to prioritize communication needs and align timelines and deliverables.
- Create, edit, and distribute customer-facing operational updates, service announcements, and regulatory notifications.
- Manage audience segmentation, distribution methods, and delivery platforms.
- Support urgent communications related to business, operational, or customer-impacting events.
- Coordinate communications from initiation through distribution and monitor project timelines.
- Provide reporting and insights on communication initiatives and outcomes.
- Coordinate reviews and approvals with compliance, legal, privacy, brand, and other internal partners.
- Ensure communications meet regulatory requirements, company standards, and accessibility guidelines.
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