Senior Manager of Success Architects
New
G
GitLabDevSecOps
Location: Remote, SingaporeFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- AWSDockerGCPKubernetesMicrosoft AzureDevOpsCustomer Success
Requirements
- Experience leading customer-facing delivery teams in software, technology, consulting, sales, or customer success environments.
- Experience in DevOps or a related domain.
- Ability to guide teams that drive software adoption and manage customer relationships across onboarding, business reviews, and renewals.
- Knowledge of software development lifecycle (SDLC) practices, related tools, and agile/DevOps ways of working.
- Familiarity with cloud or container technologies (Kubernetes, Docker).
- Familiarity with application security concepts (SAST, DAST).
- Familiarity with cloud platforms (AWS, GCP, Azure).
- Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery.
- Capability to lead distributed teams across regions, cultures, and lines of business.
- Willingness to travel occasionally for customer meetings and team events.
- Strength in communication, coaching, feedback, delegation, planning, and process improvement.
Responsibilities
- Lead a team of Customer Success Architects & Managers focused on customer adoption, account health, customer satisfaction, and advocacy.
- Ensure delivery of the Success package entitlements and increase value by driving usage and consumption.
- Coach team members through regular feedback, development support, and career growth conversations.
- Partner with the Sr Director of Customer Experience APJ and Sales stakeholders to define team goals and align priorities.
- Manage resource assignments, staffing levels, and hiring activity to support team coverage.
- Develop senior-level relationships with customers and support the team in building trusted advisor partnerships.
- Collaborate with Sales, Product Management, Engineering, and Professional Services to create a consistent customer experience.
- Support customers during escalations by coordinating effective responses.
- Improve the processes and tools used by the team and oversee initiatives tied to objectives and key results.
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