Associate Director, Client Services
New
J
JobgetherPerformance Marketing
Based in the United StatesFull-TimeManager
Salary$120,000–$160,000, plus bonus opportunities
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Job Details
- Experience
- 7+ years of experience in client services, account management, client strategy, or a related discipline, including at least 4 years working within a digital or performance marketing agency.
- Required Skills
- Data AnalysisGoogle AnalyticsAccount ManagementCRM
Requirements
- 7+ years of experience in client services, account management, client strategy, or a related discipline.
- At least 4 years working within a digital or performance marketing agency.
- Strong fluency in paid media concepts and performance marketing metrics.
- Ability to interpret data from Google Ads, Meta Ads, Google Analytics, and CRM systems.
- Strong deductive reasoning and analytical problem-solving skills.
- Excellent written and verbal communication skills.
- Strong self-awareness and emotional intelligence.
- Big-picture strategic thinking connecting marketing initiatives to revenue.
- High intellectual curiosity regarding client businesses and industries.
- Comfort operating in ambiguous and fast-changing situations.
- Resilience and composure when managing difficult client conversations.
Responsibilities
- Lead client strategy across a portfolio of important accounts by developing a deep understanding of each client's business, marketing performance, challenges, and objectives.
- Analyze paid media and marketing performance by triangulating information from platforms such as Google Ads, Meta Ads, Google Analytics, and client CRM systems.
- Serve as a trusted advisor and senior point of contact for clients, building strong relationships through active listening and proactive problem-solving.
- Monitor client health and feedback closely, identifying potential churn risks early and taking action to protect and strengthen long-term partnerships.
- Own client retention and revenue growth by identifying strategic upsell and cross-sell opportunities and collaborating with Sales on expansions.
- Partner with delivery teams to develop three-month rolling plans that balance client performance objectives with account margin targets.
- Identify opportunities to improve internal processes, increase client value, and reduce operational waste.
- Stay informed about developments in the digital marketing industry to provide actionable recommendations to clients.
- Capture successful client outcomes and help transform them into compelling case studies.
- Contribute regular industry insights to help internal teams and clients stay informed.
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