Associate Director, Client Services
New
S
Silverback StrategiesDigital Marketing
Working across the continental United StatesFull-TimeManager
Salary$120k-$160k with legit bonus and benefits
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Job Details
- Experience
- 7+ years of client services, account management, or client strategy experience, with at least 4 years at a digital or performance marketing agency
- Required Skills
- Data AnalysisGoogle AnalyticsDigital MarketingAccount ManagementCRM
Requirements
- 7+ years of client services, account management, or client strategy experience.
- At least 4 years of experience at a digital or performance marketing agency.
- Strong proficiency in paid media metrics from Google Ads, Meta Ads, and Google Analytics.
- Ability to triangulate data across various sources including CRMs.
- Proven deductive reasoning skills for problem-solving complex performance issues.
- Sharp, clear, and confident verbal and written communication skills.
- Strong self-awareness and ability to seek/incorporate feedback.
- Big-picture thinking with the ability to connect campaign performance to business revenue.
- Intellectual curiosity and drive to learn client industries and marketing trends.
- Comfort working in ambiguous situations without perfect playbooks.
- Resilience and a solutions-focused mindset when managing tough client moments or shifting priorities.
Responsibilities
- Understand each client's business and marketing performance through data analysis and develop cross-functional marketing strategies.
- Analyze paid media performance across your portfolio by triangulating data from Google Ads, Meta Ads, Google Analytics, and client CRMs.
- Build healthy, long-lasting client relationships and proactively monitor feedback to mitigate churn risk.
- Own retention and revenue growth for your portfolio by identifying upsell and cross-sell opportunities.
- Partner with delivery teams to build 3-month rolling plans balancing performance goals with margin targets.
- Surface opportunities to improve operational efficiency and client value.
- Stay informed on marketing industry changes and help clients navigate and capitalize on them.
- Contribute weekly news insights to keep the team and clients ahead of the curve.
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