Client Services Associate
New
L
LudiHealthcare Technology
Must be located in the United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-3 years
- Required Skills
- Project ManagementData AnalysisQuality AssuranceAccount Management
Requirements
- Bachelor’s or master’s degree preferred.
- 2-3 years of healthcare-related experience required.
- Familiarity with physician-hospital contracts strongly preferred.
- Working knowledge of healthcare industry dynamics, particularly provider compensation and contractual structures.
- Articulate and resourceful communicator comfortable engaging with stakeholders at all organizational levels.
- Strong organizational skills with meticulous attention to detail, particularly in data accuracy and documentation.
- Demonstrated critical thinking and ability to identify trends or inconsistencies in contract review.
- Strong writing, project management, and time management skills.
- Ability to work independently in a home office environment within a fast-paced, early-stage company.
- Flexible and adaptable, with the ability to move across functional areas depending on business needs.
- Experience selling or expanding accounts within hospitals, health systems, or physician groups is preferred.
Responsibilities
- Assist in client implementations by loading client data into software input formats with accuracy and efficiency.
- Review and assess physician-hospital duty structures and provide recommendations on appropriate mapping within the platform.
- Support project work as needed, including help with scout management, product testing, service calls, and physician/approver training.
- Conduct quality assurance on data loads and other deliverables at the direction of the Senior Director of Implementation.
- Identify trends during contract review, apply critical thinking, and escalate issues appropriately to senior leadership.
- Assist the Senior Director of Implementation in coordinating timelines for data loads, QA processes, and client-specific requirements.
- Identify opportunities to expand existing client relationships and recommend additional Ludi products and services that align with each client’s needs.
- Partner with the Senior Account Manager to present upsell opportunities, support renewals, and contribute to account growth goals.
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