Associate Director, Client Services
New
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SilverbackDigital Marketing Agency
We're a fully remote agency with employees working across the continental United States.Full-TimeManager
Salary$120k-$160k
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Job Details
- Experience
- 7+ years of client services, account management, or client strategy experience, with at least 4 years at a digital or performance marketing agency.
- Required Skills
- Data AnalysisGoogle AnalyticsAccount ManagementCRM
Requirements
- 7+ years of client services, account management, or client strategy experience.
- At least 4 years of experience at a digital or performance marketing agency (required).
- Paid media fluency, specifically understanding metrics from Google Ads, Meta Ads, and Google Analytics.
- Proficiency in triangulating data from multiple sources including client CRMs.
- Strong deductive reasoning and problem-solving skills.
- Excellent verbal and written communication skills with ability to explain complex data to stakeholders.
- Proven experience in big-picture thinking regarding revenue and portfolio health.
- Demonstrated ability to work effectively with ambiguity and incomplete information.
- Ability to remain solutions-focused and resilient during challenging client interactions.
Responsibilities
- Serve as the strategic lead and trusted advisor for a portfolio of client relationships.
- Develop cross-functional marketing strategies that align with client business goals through data analysis.
- Analyze paid media performance by triangulating data from Google Ads, Meta Ads, Google Analytics, and CRMs.
- Manage client health, proactively identifying churn risks and mitigating them before they impact the relationship.
- Own retention and revenue growth by identifying upsell and cross-sell opportunities.
- Partner with delivery teams to build 3-month rolling plans that balance performance goals with margin targets.
- Surface and implement process improvements to increase client value and operational efficiency.
- Contribute thought leadership content to keep the team and clients updated on marketing industry trends.
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