Assistant Manager of Virtual Legal Support
New
J
JobgetherLegal
Based in United States, 3 PM–midnight EST, 2 PM–11 PM CST, 1 PM–10 PM MST, or noon–9 PM PSTFull-TimeManager
Salary65,000 - 78,000 USD per year
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Job Details
- Experience
- 2–5 years of relevant leadership experience
- Required Skills
- Resource PlanningMicrosoft ExcelMicrosoft OfficeTeam managementPowerPointProcess improvement
Requirements
- 2–5 years of relevant leadership experience, preferably within a large, multi-location defense litigation law firm.
- Previous law firm experience is required, with mid-size to large law firm experience preferred.
- Bachelor’s degree or an equivalent combination of education and professional experience.
- Advanced proficiency with Microsoft Office applications, particularly Microsoft Word, Excel, and PowerPoint.
- Demonstrated ability to lead and motivate teams in a fast-paced, high-volume professional environment.
- Strong organizational and workflow management skills, including the ability to identify bottlenecks and prioritize resources effectively.
- Excellent attention to detail and accuracy when handling multiple tasks and high volumes of communication.
- Strong interpersonal and communication skills with a personable, professional approach to working with attorneys, staff, leadership, and team members.
- Goal-oriented, adaptable, and comfortable managing shifting priorities and time-sensitive deadlines.
- Willingness to take a hands-on approach and lead by example.
- Ability to work effectively within a fully remote, geographically distributed team and maintain availability during assigned evening hours.
Responsibilities
- Provide daily leadership and operational support for the Virtual Legal Support team, remaining available throughout assigned shifts and providing occasional weekend coverage when needed.
- Lead by example by maintaining a hands-on approach to team support, service delivery, communication, and problem resolution.
- Manage workflow by tracking tasks, monitoring workloads, identifying bottlenecks, and ensuring priorities and deadlines are effectively addressed.
- Evaluate workload demands across different virtual support services and recommend resource allocations to ensure efficient coverage and timely completion of work.
- Partner with upper management to identify operational challenges and implement process improvements that strengthen efficiency, service quality, and team performance.
- Support the ongoing development and growth of virtual legal support services across a geographically distributed organization.
- Maintain a high level of accuracy and attention to detail while managing a high volume of communications, requests, and competing priorities.
- Promote a professional, collaborative, and goal-oriented team environment that adapts effectively to changing business needs.
- Provide guidance and support to team members while helping maintain consistent service standards across multiple locations and time zones.
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